Can I cancel a deposit?
Once a deposit request has been submitted, it cannot be canceled. Deposits are transmitted immediately to secure payment providers to ensure funds are credited to your PU Prime trading account within the standard processing timeframe.
If you do not wish to use the deposited funds for trading, a withdrawal request can be submitted through the Client Portal or PU Prime App after the funds have been credited to the account balance. Standard withdrawal policies and processing times will apply.
Important Information
Deposit Cancellation Policy: PU Prime is unable to execute cancellations for incoming deposits once funds have been remitted or processed through the payment gateway.
Withdrawal requests are subject to applicable verification and withdrawal requirements, including Proof of Identity (POI) and Proof of Address (POA) requirements, where applicable.
Withdrawal processing may take 2–5 business days, depending on the selected withdrawal method.
